Hero Electric Photon HX Black
Available for all Variants.
Hero Electric Photon HX
₹ 74,240
Ex-Showroom Price
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Photon Hx Beige Front View
Hero Electric Photon HX Images
Hero Electric Photon HX Overview
 Battery Type | Advanced Lithium-Ion |
 Battery Range | 108 Km/Full Charge |
 Charging Time | 5 Hours |
 Weight | 87 Kg |
 Brakes | Drum/Drum |
 Starting Mechanism | Electric Start |
 Wheel Type | Alloy Wheels |
 Body Type | Scooter |
Hero Electric Photon HX Expert Review
design
safety
comfort
performance
significance
value for money
fuel consumption
Pros
- Decent charging time
- 80 km range
- Light weight
Cons
- Top speed could be better
- Built quality
- Limited sales
Verdict
The Hero Electric Photon is the company’s premium commuter scooter, and is quite a popular model from Hero Electric's line up. The Photon has a top speed of 45 kmph, comes with claimed range of 90 km and takes 5 hours for a full charge. The electric scooter comes with a removable battery, regenerative braking, LED headlamp, LCD instrument cluster, and alloy wheels, with telescopic front suspension.
Hero Electric Photon HX
When it comes to electric scooters, the current market offers a wide variety of options to choose from. The Hero Electric Photon HX is the model that you should go for if, on the other hand, you want an electric scooter that is not only powerful but also efficient and loaded with amenities. The Hero Electric Photon HX is a high-performance electric scooter that provides a one-of-a-kind combination of power and efficiency for its users. The Photon HX is an excellent option for getting around town quickly and efficiently, as it has a top speed of up to 30 miles per hour and a range of up to 60 miles. The scooter also includes a plethora of features, such as a digital display, and a USB charging station, all of which are standard equipment.
The electric vehicles branch of Hero MotoCorp, known as Hero Electric, recently made an announcement on the launch of an all-new, high-speed electric scooter called "Photon" in the Indian market. The car was revealed to the public for the first time earlier this year at the Delhi Auto Expo. The corporation asserts that "the product got great response during test marketing in select regions and was on waiting" after saying that the product "was on waiting." The brand-new scooter comes equipped with a variety of features, including front telescopic suspensions, an anti-theft alarm, a float-cum-boost charger, an aerodynamic look, and Economy and Power Modes.
How is the Design?
A sleek and contemporary appearance may be found in the electric scooter offered by Hero Electric called the Photon HX. Its primary colors are black and white, and blue is used to emphasize those colors. The scooter has a digital display that provides information regarding the range, speed, and current battery level. The scooter also contains a USB connector that may be used to charge other electronic items. The Hero Electric Photon HX features a mechanism that allows it to fold up, which makes it possible to store it in limited areas. The scooter's easy-to-maneuver rear-wheel drive arrangement is one of its many appealing features.
The Hero Electric Photon is a high-end commuter scooter that is offered by the firm. It is also one of the most well-liked models in the Hero Electric product lineup. The Photon has a maximum speed of 45 kilometers per hour (about 28 miles per hour), has a range of up to 90 kilometers, and can be fully charged in five hours. The electric scooter has a battery that can be removed, regenerative braking, an LED headlamp, an LCD instrument cluster, alloy wheels, and telescopic front suspension. It also has regenerative braking.
How does it perform?
Those individuals who are seeking for an option that is dependable, reasonably priced, and simple to use will find that the Hero Electric Photon HX is a good choice. This scooter has a robust motor that allows it to achieve speeds of up to 20 miles per hour, which makes it an excellent option for getting around town or doing errands. There is no need for concern about running out of power because the scooter comes equipped with a long-range battery that can travel up to 40 miles on a single charge of the battery. In addition, the Photon HX comes standard with front and rear brakes for greater stopping performance, as well as LED headlights and taillights for enhanced visibility in low-light conditions. The Hero Electric Photon has a maximum speed of 45 kilometers per hour and has a rated power of up to 1,800 watts. In addition, the Hero Electric Photon has the same peak speed. 1200 watts makes up the power of the Hero Electric Photon Engine. The scooter comes equipped with its own charger, and in order to power up, the vehicle just needs to be plugged into a standard household power outlet that provides 5 amperes.
What's the range?
The Hero Electric Photon is a model of electric scooter that can be found in the City Speed line of products offered by the firm. The Photon can be purchased with a motor that has a power output of 1.8 kW and is capable of reaching a maximum speed of 45 kilometers per hour. According to the manufacturer, the 72V/26Ah battery just needs four hours to be fully charged, and when put through the paces, it can provide a range of up to 80 kilometers.
How is the riding experience?
Those in need of a riding experience that is both pleasant and within their price range will find that the Hero Electric Photon HX is an excellent choice. Because the scooter can reach speeds of up to 30 miles per hour and has a range of up to 40 miles, it is an excellent option for traveling to work or running errands in the city. The motor of the Hero Electric Photon is capable of producing 1200 W of electricity. The combined braking system of both wheels is offered by the Hero Electric Photon, which features drum brakes both in the front and in the back. A number of features, such as front and rear suspension, LED lights, and a digital display, are included with the purchase of a Photon HX, all of which contribute to the enjoyable riding experience offered by this model.
When it comes to fuel efficiency, Hero claims that the new Photon can travel up to 50 kilometers (km) on a single full charge when utilizing the Power model. On the other hand, the more energy-efficient Economy mode boasts an even greater range of 80 kilometers when fully charged. The Photon comes equipped with a number of standard features as standard equipment. These features include a polycarbonate head lamp for great night vision, front telescopic suspension, a front disc brake, and an anti-theft alarm which gives the rider an amazing experience while riding the Hero Electric Photon HX.
Tech and features
Your trip will be more enjoyable because to the abundance of cutting-edge technology and features that come standard on the Hero Electric Photon HX. To begin, the scooter can reach a maximum speed of 25 miles per hour and has a range of up to 40 miles on a single charge of its battery. It also comes standard with a regenerative braking technology, which allows for the range to be increased by recapturing energy whenever the vehicle is decelerating. The digital display and digital console that come standard on the Hero Electric Photon HX are a nice touch. It has a display that is waterproof. In addition to that, it comes with a speedometer that displays the current speed. The sophisticated digital instrument cluster places all of the information that you require at your fingertips, right in front of the rider.
In order to enhance the rider's nighttime visibility, the Hero Electric Photon HX comes equipped with an LED headlight, taillight, and turn signals. In addition, there is a USB connector provided so that you may keep your electronic gadgets charged even while you are on the move. And last, the Photon HX is equipped with Bluetooth connectivity, allowing users to adjust a variety of settings using the Hero Electric app.
Battery Capacity and Electric Motors
The Hero Electric Photon HX is equipped with a lithium-ion battery with a capacity of 48 volts and 20 ampere hours and a potent 2000 watt motor. The maximum speed of the scooter is sixty kilometers per hour, and it can travel one hundred kilometers on a single charge of its battery. The scooter also has LED headlights, regenerative brakes, and a digital display added to its list of amenities.
The ride is virtually devoid of noise thanks to the water-proof brushless DC motor that is equipped with low electro-magnetic interference. The scooter also contains electronic controllers, each of which is equipped with 12 mosfets and a 24MHz high-speed controller. These components work together to provide a rapid reaction to the drive-train while minimizing signal losses. The AGM VRLA battery that comes with the Photon is purpose-built to withstand the most severe conditions that may be found in India.
Safety Equipment
The Hero Electric Photon HX comes equipped with a number of vitally critical safety measures. To begin, it comes standard with both a horn and a headlight, both of which will make it easier for other drivers on the road to spot you when visibility is poor. Second, the motor scooter features a rearview mirror, which allows the rider to keep an eye on what is happening behind them at all times. The kickstand that comes standard on the scooter allows you to store it away from harm's way while it's not in use. Charging is made simple and convenient thanks to the portable battery contained within HX. Simply separate the battery, and you may charge it without leaving the convenience of your own home or place of business. Your rides will be jerk-free and smooth thanks to the cutting-edge telescopic suspension system that's been installed. Even when it's dark out, you can ride safely thanks to the strong LED headlamps.
What's the warranty on battery?
The motor and battery of this Hero Electric Photon HX are covered under warranty for three years, and any electrical issues that arise within the first three years after purchase will be fixed free of charge. In addition, Hero Electric made the announcement that its lithium-ion range of electric scooters will now come with a warranty good for 5 years.
Which two-wheelers compete in this segment?
The Hero Electric Photon HX Electric is an Exceptional Product that was Developed by Hero Electric Vehicles Pvt. Limited, a pioneer in the Indian electric two-wheeler industry as well as the market leader in this sector.
The Hero Electric Photon HX competes in the market for electric scooters against other products such as the Bajaj Chetak, the TVS iQube, and the Ather 450X. The Photon HX comes with a guarantee that is valid for either two years or 25,000 kilometers, whichever comes first. The battery is covered under warranty for either one year or 10,000 kilometers, whichever comes first. So, The Hero Electric Photon HX is a scooter that can go at high speeds.
Verdict (Is it Value for Money?)
According to the Central Motor Vehicle Rules, the Hero Electric Photon HX is classified as a vehicle that falls under the L1 category. The base model of the Hero Electric Photon HX, an electric scooter cycle, can be purchased for a price that starts at Rs. 74,240. The electric scooter is offered in one different configuration, and customers can choose between two different colors. The advanced lithium-ion battery pack is included with the electric motor purchase. The Photon HX has a battery life or mileage of 90 kilometers on a single full charge. Beige, blue, and matte black are the three appealing colors that are included in this offering.
Hero Electric has kept pushing the boundaries of innovation and developed some truly exceptional items for the electric vehicle market in India. We are prepared for the onslaught of electric vehicles in India, where there is a great deal of untapped potential. Companies are coming to terms with this reality and are putting their efforts toward developing products and technologies. To better meet the diverse requirements of our valued clients, we have made it a priority to pursue ongoing innovation in the field of electric two-wheelers as part of our commitment to earning and retaining their trust. We are certain that the newly released Hero Electric High Speed Photon will contribute significantly to the expansion of our business inside the EV market. The Photon possesses a high mag-flux in addition to its 46 magnetic poles, which contribute to its great efficiency and strong torque. The guarantee that comes with the Hero Electric Photon HX is good for either two years or 20,000 kilometers, whichever comes first. The battery and the motor both come with a warranty that is good for three years or 30,000 kilometers from the manufacturer.
Specifications & Features
Explore an in-depth overview of the Hero Electric Photon HX specifications and features, offering comprehensive details on its engine, fuel efficiency, mileage, brakes, max power, and tyre. Additionally, gain insights into the bike's advanced safety features.
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Official Brochure Available !
Hero Electric Photon HX Colours
View All Photon HX ColoursHero Electric Photon HX is available in 2 different colors namely Black & Beige.
Hero Electric Photon HX Beige
Available for all Variants.
Hero Electric Photon HX Image Gallery
View All Photon HX ImagesBrowse through a collection of 14 high-quality images showcasing Hero Electric Photon HX
- Exterior
- Features
Key Features of Hero Electric Photon HX
- USB Port
Phone battery running low? No problem. Simply plug in to the USB Port and charge your device on the go.
- LED Headlamp
Don’t let low light conditions darken your rides. The powerful LED Headlamps helps you ride safe even in the dark.
- Digital Instrument Cluster
Get all the information you need, right in front of you with the stylish digital instrument cluster.
- Telescopic Suspension
Say goodbye to rough and bumpy rides. Our state-of-the-art telescopic suspension ensures your every ride is jerk-free and smooth.
- Alloy Wheels
Ride in style with alloy wheels that not only look good but also make your vehicle lighter and more stable.
User Reviews on Hero Electric Photon HX
View All Photon HX User Reviews (14)1.9
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Best Electric scooter in India.
By Ross @ Dec 08, 2021 06:13 PM
5.0
Best scooter in the electric segment. Everyone liked this scooter. In our area, this scooter is very famous.
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8
Energy Efficient Bike, Riding Experience is Also Good
By Harsh @ Dec 08, 2021 06:19 PM
4.0
Riding this bike for almost a year now. My overall experience with this bike is very good. Just charge it every day on time & you don't have to worry about anything else. Smooth riding, cost-effective, energy-efficient, what else do you need?
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2
0
Very good
By Neethu @ Nov 16, 2019 02:25 PM
5.0
Very helpful in city limit rides Zero pollution
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4
4
my dream
By Mumtaj @ Dec 29, 2019 08:22 PM
3.0
i decided to buy a e-bike, and i am satisfied on photon. but i want know the charging duration. its get good millage, good power, nice look, and reasonable price. but the charging time confuse my decision to buy e-bike. apart from that its goooood bike.
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very poor quality several repeated defected
By Sivakumar @ Jul 29, 2020 10:38 AM
1.0
From: Sivakumar Veerachamy Sent: 24 July 2020 05:31 To: dinmani.goswami@heroeco.com; rinkal.goyal@heroeco.com; vishal.ajmani@heroeco.com; vmunjal@heroeco.com; nmunjal@heroeco.com Cc: 'R Kiran' ; sarad.pandiri@heroeco.com; 'Rohith Nayak' ; levi.gilbert@heroeco.com; arbab.ashraf@heroeco.com; horst.schuster@heroeco.com; s.suresh@heroeco.com; siva1806@gmail.com; A2B.US@heroeco.com; ccare.del@heroeco.com; info.electric@heroeco.com; A2B@heroeco.com; s.udayashankar@heroeco.com; fernando.kuefer@heroeco.com; piyush.prasad@heroeco.com; siva1806@gmail.com Subject: RE: Gentle reminder and Final Call - Complaint for Several reoccurring Defects Importance: High Hi Dinamai Goswami , Rinkal Goyal , V Munjal, N Munjal, etc.. ? If you guys are not a correct point of contact for senior management OR top management then can you please add the correct point of contact here. ? What the hell really going on & still why no response !!!!!!???? ? The nearest Local Dealer also shut down the Business and vacated permanently due to heavy business loss and many existing customers complaints !!!!!???? if you guys are continuing the worst service then this same business story might be applicable to you. ? Total three sales & service centres only available and currently two centres only available but those all are located very far from my location. ? We believe minimum six dozen sales might be redirected to your competitors by sharing my worst experience to my personal contacts and public enquires during ride . Thanks & Regards, Siva Mobile : 9941447005 From: Sivakumar Veerachamy Sent: 09 July 2020 03:15 To: sarad.pandiri@heroeco.com; dinmani.goswami@heroeco.com; rinkal.goyal@heroeco.com; arbab.ashraf@heroeco.com; levi.gilbert@heroeco.com; vishal.ajmani@heroeco.com; vmunjal@heroeco.com; nmunjal@heroeco.com; horst.schuster@heroeco.com; fernando.kuefer@heroeco.com Cc: 'R Kiran' ; 'Rohith Nayak' ; s.suresh@heroeco.com; siva1806@gmail.com; A2B.US@heroeco.com; ccare.del@heroeco.com; info.electric@heroeco.com; A2B@heroeco.com; s.udayashankar@heroeco.com; piyush.prasad@heroeco.com; siva1806@gmail.com Subject: RE: Gentle reminder and Final Call - Complaint for Several reoccurring Defects Importance: High Hi Sarad, How you can close the call without resolving your product defects !!!!???? 1. Vide Job Card no: 0067 dated 16.3.2019 we had raised the issue of Mileage issue and followed by Several reoccurring Defects. 2. JUN 2019 next service was done for Several reoccurring Defects but Job card is hidden or may be destroyed !!!!??? 3. As per below mail chain 24th JULY 2019 escalated the Several reoccurring Defects to your team “Udhay Shankar” and 25th JULY 2019 service done by your team “Milind” but Job card is hidden or may be destroyed !!!!!!!??? 4. Vide Job Card no: 0177 dated 13.11.2019 Several reoccurring Defects are reported including Charger defect & including battery defect. But why all defects are not registered. 5. Vide Job Card no:265 dated 6.3.2020 Several reoccurring Defects are reported including battery defect, now surprisingly you guys are promising to resolve the Several reoccurring Defects except battery defect because battery alone currently it’s out of warranty !!!!!!????????? you guys are trying to cheat !!!!!!??????? very very cheap attitude !!!!!! 6. You should to produce the battery health report for all the above mentioned serviced time lines. 7. From 16.3.2019 to till date, we have suffered and struggled with your Several reoccurring Defective products, it’s more than year !!!!??? we should to claim penalty for this. 8. Honestly based on all of our worst experience, your product model Photon 72V is just a garbage. 9. We used this product less than thousand Kilometres, right ? we are not willing to invest or pay additionally around twenty thousand rupees for your worst defective garbage product. 10. On MAY-2020 you have taken your high-end product model Photon 72V into custody for the service and please keep it with you permanently or through into dustbin , just refund the money alone. 11. Surprisingly Photon 72V is your high-end product model !!!!!!??????? Hi Senior Managements, What the hell you guys are really doing it !!!!!!!!????????? how many times we need to send the reminders & follow-ups mails to you guys!!!????? Thanks & Regards, Siva From: Sarad Pandiri Sent: 06 July 2020 03:59 To: Sivakumar Veerachamy ; dinmani.goswami@heroeco.com; rinkal.goyal@heroeco.com; arbab.ashraf@heroeco.com; levi.gilbert@heroeco.com; vishal.ajmani@heroeco.com; vmunjal@heroeco.com; nmunjal@heroeco.com; horst.schuster@heroeco.com; fernando.kuefer@heroeco.com Cc: 'R Kiran' ; 'Rohith Nayak' ; s.suresh@heroeco.com; siva1806@gmail.com; A2B.US@heroeco.com; ccare.del@heroeco.com; info.electric@heroeco.com; A2B@heroeco.com; s.udayashankar@heroeco.com; piyush.prasad@heroeco.com Subject: RE: Gentle reminder and Final Call - Complaint closure Dear Sir , I regret to inform you that we will not able to replace the battery as it is out of warranty period. However, we will provide you with free service(onsite) as good will and also install the battery if you procure it. As mentioned by Mr.Uday Shankar ( our Regional Service Manager) in our Concalls and in his report (dated 23th june,2020), all your pending issues have been resolved and battery replacement has been suggested. Hence, treating this as complaint closure. Thanks & Regards, Sarad 9538570007 From: Sivakumar Veerachamy [mailto:siva_v@pansofttech.co.in] Sent: Wednesday, July 1, 2020 8:24 PM To: dinmani.goswami@heroeco.com; rinkal.goyal@heroeco.com; arbab.ashraf@heroeco.com; levi.gilbert@heroeco.com; vishal.ajmani@heroeco.com; vmunjal@heroeco.com; nmunjal@heroeco.com; horst.schuster@heroeco.com; fernando.kuefer@heroeco.com Cc: sarad.pandiri@heroeco.com; 'R Kiran'; 'Rohith Nayak'; s.suresh@heroeco.com; siva1806@gmail.com; A2B.US@heroeco.com; ccare.del@heroeco.com; info.electric@heroeco.com; A2B@heroeco.com; s.udayashankar@heroeco.com Subject: RE: Gentile reminder and Final Call Importance: High Dear Senior Management, Gentile Reminder 3 Now !!!!!!???????? From below mail chain we have noticed few job cards are missing or may be destroyed to have defensive responses. Last year March -2019 first issue was reported to the dealer and Last year July -2019 I have escalated to your team and even after several follow-ups and escalations still your product defect is pending resolve !!!!!!!????. Your team taken for service on May 2020 and now July 2020 started but still the vehicle is under your team’s custody. Can you please let me know at least one good reason why we have wait very long time and why I need to suffer with your defective product !!!!!!!!!????????? We supposed to reach consumer court and escalate the issues to media’s but still awaiting for you and favouring to Hero Electric that’s the reason you and your teams are taking advantage, right? If you are really satisfied your products quality, performance and if you really proud about your product then please take your product and refund the money. If you really wish to have the good will relation then at least replace your defective battery. Thanks & Regards, Siva Mobile : 9941447005 From: Sivakumar Veerachamy Sent: 23 June 2020 01:45 To: s.udayashankar@heroeco.com Cc: sarad.pandiri@heroeco.com; 'R Kiran' ; 'Rohith Nayak' ; dinmani.goswami@heroeco.com; rinkal.goyal@heroeco.com; arbab.ashraf@heroeco.com; levi.gilbert@heroeco.com; vishal.ajmani@heroeco.com; vmunjal@heroeco.com; nmunjal@heroeco.com; horst.schuster@heroeco.com; fernando.kuefer@heroeco.com; s.suresh@heroeco.com; siva1806@gmail.com; A2B.US@heroeco.com; ccare.del@heroeco.com; info.electric@heroeco.com; A2B@heroeco.com Subject: RE: Gentile reminder and Final Call Importance: High Dear Udayashankar, 1. June 2019 Job Card is Missing here and it was complained again and reported Charger problems also. 2. 24th July escalated the service issues to you, please find the below what’s app screenshot. 3. Vide Job Card no: 0177 dated 13.11.2019 again same millage complaint told to dealer and just charger alone replaced for June 2019 complaint not sure why detailed complaints & investigations are not updated. I believe it just eye wash. 4. Its purely poor services issues and battery defect is handled very carelessly , please don’t try to highlight the march 2020 conversation alone. Thanks & Regards, Siva From: S Udayashankar Sent: 23 June 2020 12:47 To: Sivakumar Veerachamy Cc: sarad.pandiri@heroeco.com; 'R Kiran' ; 'Rohith Nayak' Subject: FW: Gentile reminder and Final Call Dear Sir, This is regarding to your Service concerns on vehicle & battery warranty request , we have cross checked with dealer & also all our service reports on your vehicle service & condition , please find the detailed analysis Service issue report • Our Dealer M/s Varna Motors ,Bangalore has been providing you all the required assistance to your vehicle by attending the free Services etc. • Vide Job Card no: 0067 dated 16.3.2019 you had raised the issue of Mileage but not indicated what mileage you are getting. However our Dealer had tested the battery and found that the AH is 21.8 and this is perfectly OK and the battery at that point of time was in good condition. • There will be other factors affecting the range/speed of the vehicle • Vide Job Card no: 0177 dated 13.11.2019 , you had reported for service at our Dealership M/s Varna Motors Bangalore and nowhere at that point of time you have not reported the issue of mileage • Vide Job Card no:265 dated 6.3.2020 when our Team checked the vehicle it was found the battery was bulged and the same was communicated to you and also recorded in the Job card duly signed by you and this is battery chargers fault , as battery is dynamic and there are many factors effecting the battery chemistry • On 9.3.2020 you had whatsapp me stating that the warranty is 2 years and also asked why HE is claiming one Year. • I had immediately whatsapp to you the same day stating that the warranty is 2 years for vehicle but the warranty is only 1 year on battery and also sent you the policy of the warranty in the owners hand book page: 13. • We again tested your vehicle during lockdown and suggesting to change the battery Please be assured and all these checks and diagnosis is as per HE Stan operating procedures and there is no lapse on any process as mentioned by you. HE as per policy change the parts if it’s under warranty if found as default as per warranty clause without any question We again confirming you that battery warranty is out of warranty period and can’t be replaced ,request to purchase battery HE Service team will Check/Fix and test for better optimisation Please confirm at the earliest Regards, S.Udayashankar From: Sivakumar Veerachamy [mailto:siva_v@pansofttech.co.in] Sent: 16 June 2020 14:36 To: dinmani.goswami@heroeco.com; rinkal.goyal@heroeco.com; arbab.ashraf@heroeco.com; levi.gilbert@heroeco.com; vishal.ajmani@heroeco.com; vmunjal@heroeco.com; nmunjal@heroeco.com; horst.schuster@heroeco.com; fernando.kuefer@heroeco.com Cc: 'Sarad Pandiri'; s.udayashankar@heroeco.com; 'Kiran'; 'Rohith Nayak'; s.suresh@heroeco.com; siva1806@gmail.com; A2B.US@heroeco.com; ccare.del@heroeco.com; info.electric@heroeco.com; A2B@heroeco.com Subject: Gentile reminder and Final Call Importance: High Dear Senior management , The Faulty & Defective charger caused damage to the battery and due to charger out of stock issue, we have forced to continue to use the charger for longer period time (more than 4 months) and Charger replacement time Both Charger & battery are still covered under warranty policy. As we aware from mechanical engineering & electrical engineering, the Faulty/ Defective Part’s never safe guard the product and it might cause cascading damages to the product, this is very basic knowledge, if we have common sense, we supposed to accept the truth. Can you please let me know one good reason why your team is failing to understand this? And still why I’m getting robotic response like currently battery is out of warranty coverage !!!????? From below past mail chains we have asked the specific questions to do the route cause analysis & impact analysis for each problem statements and we have given more than enough time to do the same but we have got just generic answers which layman can do !!!??? Actually, Smart and intelligent peoples only can-do the deep dive analysis to focus the problem and arrive the perfect solutions. At the time of purchase 100 kilometres promised for each re-charge and currently personally I got around 20 kilometres for each re-charge but your team saying around 25 kilometres. If you are really satisfied with your product’s quality and performance then you should publish a white paper articles to this world to reveal about your product quality & performance for each cycles of re-charge with time line along with calculated parameters . If you failed to do then I planning to push you through medias and social medias. Please be aware of it. Thanks & Regards, Siva From: S Udayashankar Sent: 15 June 2020 07:08 To: Sivakumar Veerachamy Cc: 'Sarad Pandiri' ; 'Kiran' ; 'Rohith Nayak' Subject: FW: FW: Hero electric photon 72V ,Can you please investigate the service history & help me to resolve the issue on priority? : Kind Attention : Mr.Siva kumar Veerachamy Dear Sir, This has reference to our telecom today. As discussed with you all your issue which has been pointed out by you has been resolved by our Service Engineers. When you have brought to the notice of me regarding Battery, I have conveyed that the battery is out of warranty as per the policy of the company. # Stay Inside Safe # Go Outside Safe# Best Regards, S.Udayashankar Senior Manager – Service & Spares Hero Electric Vehicles Pvt.. Ltd. Plot No: 57,Udyog Vihar -IV Sector -18, Gurugram - 122015 Haryana Mobile : 9108819004 “This message (including any attachment(s) hereto) is confidential and may also be privileged. It is intended solely for the addressee. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this message in error you are requested to delete it from your system. Hero electric is not liable for the improper transmission of this message nor for any damage sustained as a result of this message.” From: "S Udayashankar" To: "'Kiran'" Cc: "'Rohith Nayak'" , Date: Wed, 27 May 2020 07:55:53 +0530 Subject: FW: Hero electric photon 72V ,Can you please investigate the service history & help me to resolve the issue on priority? : Kind Attention : Mr.Siva kumar Veerachamy Dear Kiran, The address of Mr. Sivakumar is given below. Since you were held up in resolving the issue at M/s Pulse Electrochem for the past 2 days, you are requested to coordinate with Rohith and attend to the vehicle this week . Hence do the needful. @ Rohith : Coordinate with Kiran and take steps to resolve the issue. # Stay Home # Stay Safe Best Regards, S.Udayashankar Senior Manager – Service & Spares Hero Electric Vehicles Pvt.. Ltd. Zonal Office - South 4th Floor. Indiqube Edge, Bellandur, Bangalore - 560103 Mobile : 9108819004 “This message (including any attachment(s) hereto) is confidential and may also be privileged. It is intended solely for the addressee. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this message in error you are requested to delete it from your system. Hero electric is not liable for the improper transmission of this message nor for any damage sustained as a result of this message.” From: S Udayashankar [mailto:s.udayashankar@heroeco.com] Sent: 25 May 2020 12:18 To: 'Sivakumar Veerachamy'; 'sarad.pandiri@heroeco.com' Cc: 'siva1806@gmail.com'; 'Kiran' Subject: RE: Hero electric photon 72V ,Can you please investigate the service history & help me to resolve the issue on priority? : Kind Attention : Mr.Siva kumar Veerachamy Thanks for sharing the address. We shall be in touch with you soon. # Stay Home # Stay Safe Best Regards, S.Udayashankar Senior Manager – Service & Spares Hero Electric Vehicles Pvt.. Ltd. Zonal Office - South 4th Floor. Indiqube Edge, Bellandur, Bangalore - 560103 Mobile : 9108819004 “This message (including any attachment(s) hereto) is confidential and may also be privileged. It is intended solely for the addressee. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this message in error you are requested to delete it from your system. Hero electric is not liable for the improper transmission of this message nor for any damage sustained as a result of this message.” From: Sivakumar Veerachamy [mailto:siva_v@pansofttech.co.in] Sent: 25 May 2020 10:50 To: sarad.pandiri@heroeco.com; s.udayashankar@heroeco.com Cc: siva1806@gmail.com; 'Kiran' Subject: RE: Hero electric photon 72V ,Can you please investigate the service history & help me to resolve the issue on priority? : Kind Attention : Mr.Siva kumar Veerachamy Hi Sarad, Till July my IT Department given Work from home due to that any time I’m available in below address, and location also shared in Whats app to Your Team service Engineer Kiran. Address: #23, 2nd floor, 4th cross, chikkappayana garden Chickkala chandra , Banashankari 2nd stage, Back side to Guru Priya Vinya’s Apartment, BENGALURU, KARNATAKA 560061 India Phone number: ?9941447005 Thanks & Regards, Siva From: Sarad Pandiri Sent: 24 May 2020 03:16 To: s.udayashankar@heroeco.com; Sivakumar Veerachamy Cc: siva1806@gmail.com; 'Kiran' Subject: RE: Hero electric photon 72V ,Can you please investigate the service history & help me to resolve the issue on priority? : Kind Attention : Mr.Siva kumar Veerachamy Dear Uday sir , Request to give the timelines , I suggest a home pick up for this vehicle Siva Kumar sir – can u share your address and tentative date of availability Regards, Sarad From: S Udayashankar [mailto:s.udayashankar@heroeco.com] Sent: Monday, May 18, 2020 2:09 PM To: 'Sivakumar Veerachamy' Cc: siva1806@gmail.com; 'Sarad Pandiri'; 'Kiran' Subject: RE: Hero electric photon 72V ,Can you please investigate the service history & help me to resolve the issue on priority? : Kind Attention : Mr.Siva kumar Veerachamy Dear Sir, We hope that all at home are keeping in Good Health. This is in continuation of our con. call on 7th May 2020.and also the call from our Engineer Mr. Kiran. After the con call, we have taken up the matter with our Dealer M/s Varna Motors and now they have partially open . We want the Vehicle to be checked personally by our Team and due to this lock down our Team in unable to move. Kindly bear with us and we will see the situation and confirm the date of our Team Visit one day prior. In the meantime we request you to keep charging the vehicle regularly . Best Regards, S.Udayashankar Senior Manager – Service & Spares Hero Electric Vehicles Pvt.. Ltd. Zonal Office - South 4th Floor. Indiqube Edge, Bellandur, Bangalore - 560103 Mobile : 9108819004 “This message (including any attachment(s) hereto) is confidential and may also be privileged. It is intended solely for the addressee. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this message in error you are requested to delete it from your system. Hero electric is not liable for the improper transmission of this message nor for any damage sustained as a result of this message.” From: Sarad Pandiri [mailto:sarad.pandiri@heroeco.com] Sent: 06 May 2020 17:58 To: 'Sivakumar Veerachamy' Cc: udayashankar@heroeco.com; siva1806@gmail.com Subject: RE: Hero electric photon 72V ,Can you please investigate the service history & help me to resolve the issue on priority? : Kind Attention : Mr.Siva kumar Veerachamy Uday ji , Please arrange a call tomo after speaking to customer ,let me know the time Regards, Sarad From: Sivakumar Veerachamy [mailto:siva_v@pansofttech.co.in] Sent: Tuesday, April 28, 2020 7:03 PM To: sarad.pandiri@heroeco.com Cc: udayashankar@heroeco.com; siva1806@gmail.com Subject: RE: Hero electric photon 72V ,Can you please investigate the service history & help me to resolve the issue on priority? : Kind Attention : Mr.Siva kumar Veerachamy Hi Sarad, Can we connect by tomorrow between 4:30 to 5:30 PM? Thanks & Regards, Siva From: Sarad Pandiri Sent: 28 April 2020 05:16 To: Sivakumar Veerachamy ; siva1806@gmail.com Cc: udayashankar@heroeco.com Subject: FW: Hero electric photon 72V ,Can you please investigate the service history & help me to resolve the issue on priority? : Kind Attention : Mr.Siva kumar Veerachamy Hi Sir, Please find the detailed explanation (in your trail mail) given by our team after thorough investigation on your case , we can connect with the team over a call to address your dis-satisfaction on any repair, battery warranty policy is subjected to management strategic decision at that point of time Let me know when we can connect with our team Regards, Sarad From: Sivakumar Veerachamy [mailto:siva_v@pansofttech.co.in] Sent: Thursday, April 2, 2020 6:18 PM To: sarad.pandiri@heroeco.com; dinmani.goswami@heroeco.com; rinkal.goyal@heroeco.com; arbab.ashraf@heroeco.com; levi.gilbert@heroeco.com; vishal.ajmani@heroeco.com; vmunjal@heroeco.com; nmunjal@heroeco.com; horst.schuster@heroeco.com; fernando.kuefer@heroeco.com Cc: s.udayashankar@heroeco.com; s.suresh@heroeco.com; siva1806@gmail.com; A2B.US@heroeco.com; ccare.del@heroeco.com; info.electric@heroeco.com; A2B@heroeco.com Subject: RE: Hero electric photon 72V ,Can you please investigate the service history & help me to resolve the issue on priority? : Kind Attention : Mr.Siva kumar Veerachamy Dear Senior Management, I could see defensive responses. During warranty period if any unresolved issues are still open for any reasons them Company should be the primary accountable even though if warranty has expired now and please do not try to allow the blame game or push it to customer is accountable. Can you please try to get valid answers for the below concerns? The problem will be complicated for the below reasons. ? If you blindly trust your team’s internal responses. ? If you are negligent about the problems Note : We could see better products from other brands like Okinawa scooters, ather energy , etc.. from this competitive world, If you are still on sleeping mode then it’s like mobile 2G technology business story. Dear Sarad, Nowadays at least I’m getting some responses and Thanks for the same but still my concerns are not addressed very clearly , can you please try to answer for the below questions. 1. From the Day one while driving the vehicle is Auto off with vibrated sound when we crossing the very small speed break or Road dent and your technical team did several attempts to resolve but why still open issues very long time? , please share the detailed analysis report. Customer was not specific when the vehicle is getting cut off. Whether it happens immediately, after 10 kms or once in a day or two. He was vaguely complaining the vehicle is getting off. Our engineer Kiran, Dealer Technician tested the vehicle separately and noticed no such complaints in the vehicle and the vehicle was running fine even on humps. 2. For the Mileage & Battery Backup issues your technical team did several attempts to resolve but since very long time why still it’s open issues? Whenever the Mileage issue was raised by the customer. Dealer has checked the Battery in BCT and the Battery was found OK as per our norms. 3. Why Charger alone replaced but why battery is not replaced ? , please share the detailed analysis report. What components found defective under our terms and condition of warranty will only be replaced. Dealer found the charger was defective and the same was replaced and the Battery was found OK, so the Battery was not replaced. 4. During warranty period if any unresolved issues are still open for any reason who is accountable ( Company / Customer ) ? Whatever issues raised by the customer has been attended . If any components failed after the warranty lapses, then company is not responsible for replacing such components including Battery. Just because the customer complains some issue during warranty period and at that point of time, if the components are found OK then the components will not be replaced and even if the same components fails once the warranty is lapsed, then also company is not responsible. So only warranty policy are framed. 5. There are other issues like front wheel suspenser creating noise if we cross the very small speed break / Road dent , disk break issues etc.. when will be resolved ? Whatever the issue customer has raised, the same has been attended to the best of the ability of our Team as well as Dealers team. However these can be once checked as the customer was not again not specific what is the disc brake issue. 6. Photon 72V OEM Amptek batteries are having 12 months warranty only in open marked (6-month replacement + 6month Prorated ) but Exide Powersafe NXT 26AH SMF Battery having 36 months full replacement warranty in this case, why poor quality Amptek batteries are promoted as OEM battery by your team without considering below parameters? The warranty on EV Battery and the Battery for IC engines varies and decision of fitment of amptex Battery is the decision of the Management. Exide Power Safe NXT 26 AH SMF Battery are used only for Online UPS , Telecom application and this Battery cannot be applied for EV. Sl. No Parameters Photon 72V OEM Amptek battery Exide Power safe NXT 26AH SMF Battery Comments 1 Warranty 12 months warranty only in open marked (6-month replacement + 6month Prorated ) 36 Months Free Replacement Warranty , including bulge This Exide warranty is good for customer delight & business growth 2 Backup & performance After 100+ cycle backup capacity will be reduced After 100+ cycle backup capacity will be increase as per the attached data sheet Exide backup & performance is good per the attached data sheet. For me, practically Amptek battery not even last up to 50 cycles. 3 Price Rs. 3,500.00 (Incl. of GST 19% ) Without Exchange ( as per your dealer quote) Rs. 3,330.00 (Incl. of GST 19% ) Without Exchange Price is almost similar to OEM battery but overall Exide looks very good. If myself or anybody did this analysis before buy this product then nobody never prefers Photon 72V product. It could be any of the below reasons for the unresolved issues are still open since very long time ? Insufficient technical knowledge – Our Team as well as Dealer team are well trained and have sufficient knowledge . ? Negligent service / poor care - HE is the only company in EV industry who takes care of all their customer/ ? For warranty claim approval process might be TDS job to replace the parts Any Warranty replacement takes place immediately is the same is of manufacturing defect. Thanks & Regards, Siva From: Sarad Pandiri Sent: 01 April 2020 06:32 To: Sivakumar Veerachamy ; siva1806@gmail.com Cc: s.udayashankar@heroeco.com; s.suresh@heroeco.com Subject: Re: Hero electric photon 72V ,Can you please investigate the service history & help me to resolve the issue on priority? : Kind Attention : Mr.Siva kumar Veerachamy Dear Sir, This is regarding your mail to media and our management about battery warranty policy and inadequate response by our service team (PFA you mail). Please find below my clarifications on each of the issues: 1) Battery Warranty – Photon, which you have purchased contains lead acid battery. It comes with 1 year of warranty on the battery and 2 years of warranty on the vehicle (with T&C). This was communicated to you by our dealership and our service team during the time of purchase of the vehicle and the same is also mentioned in the owner’s manual shared with you (PFA- Copy of warranty policy in owner’s manual ,Page no 13). 2) Service team response – Our service team from dealership and Hero Electric tried to explain the same and also shared relevant information through whatapp (PFA Whatsapp communication). 3) Pending service issues – All your service requests have been recorded in our Job card and have been addressed as well. Our service team was available and worked to resolve all your issues timelessly. However, if you still feel there is any pending issue, we will be happy to assist (PFA Job cards). It’s unfair to accuse Hero Electric and its dealership even after sharing sufficient information on battery warranty policy and other service issues. Hero Electric is committed to its customers and never go against defined policies and take these allegations very seriously. We understand your concern but at the same we appreciate your understanding on our product and battery warranty policies at the time of purchase Request you to please with draw all these allegations. Please reach out to me for any further clarifications or support. Regards, Sarad 9538570007 “This message (including any attachment(s) hereto) is confidential and may also be privileged. It is intended solely for the addressee. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this message in error you are requested to delete it from your system. Hero electric is not liable for the improper transmission of this message nor for any damage sustained as a result of this message.” From: Sivakumar Veerachamy [mailto:siva_v@pansofttech.co.in] Sent: Friday, March 27, 2020 8:12 PM To: sarad.pandiri@heroeco.com; siva1806@gmail.com Cc: s.udayashankar@heroeco.com; dinmani.goswami@heroeco.com; rinkal.goyal@heroeco.com; arbab.ashraf@heroeco.com; levi.gilbert@heroeco.com; vishal.ajmani@heroeco.com; vmunjal@heroeco.com; nmunjal@heroeco.com; horst.schuster@heroeco.com; A2B@heroeco.com; A2B.US@heroeco.com; fernando.kuefer@heroeco.com; Siva Kumar; ccare.del@heroeco.com; info.electric@heroeco.com Subject: RE: Hero electric photon 72V ,Can you please investigate the service history & help me to resolve the issue on priority? : Kind Attention : Mr.Siva kumar Veerachamy Dear Sarad Pandiri, Can you please produce sufficient evidence for the false statement? From the Day one while driving the vehicle is Auto off with vibrated sound, several time these complaints raised but still it’s not yet resolved not sure what is the technical challenges for your team. ( Please check the job cards & service histories). There are several complaints are not yet resolved. Please try to solve problems as soon as possible. I have lost trust and confident on you and your management. (I can give maximum time line till 20th April -2020, Due to COVID 19 infection spread) If you wish to go ahead with your legal procedures then Wish you all the best on this. I’m also have several contacts and let me address the issues with medias and social Media’s. It will be very hot & viral topic. Thanks & Regards, Siva From: Sarad Pandiri Sent: 27 March 2020 06:21 To: Sivakumar Veerachamy ; siva1806@gmail.com Cc: s.udayashankar@heroeco.com Subject: Re: Hero electric photon 72V ,Can you please investigate the service history & help me to resolve the issue on priority? : Kind Attention : Mr.Siva kumar Veerachamy Dear Sir , Greetings from Hero Electric This is regarding your mail on HE Photon 72V vehicle service, we have crosschecked all the contents in your mail and found that the information given by you is not only incorrect but also false. Your contents of your mail are mischievous and give a hint of mala fide intentions. While we are always here to assure the best of services to the customers, we take such baseless allegations very seriously. Request to Please withdraw your false complaints immediately, latest by Saturday 28th March, else I will be constrained to forward your mails to our legal department for an appropriate action. Hero electric is committed and assure you to deliver best service, looking forward to serve you again Thanks & Regards, Sarad Pandiri Zonal Manager (South) Hero Electric 4th Floor, Indicube Edge Bellandur Bangalore-103
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